Our pages are shopping cart enabled and orders are processed through a secure server. You can simply click the "Add to Cart" button to add an item to the shopping cart.



At any time, you can click the "View Cart" button to review what you have in your cart or the "Check Out" button to complete your order. The buttons are at the very top of each Web page, and also frequently found at various places in the body of a Web page.:

Please also familiarize yourself with our Return Policy before ordering.

You will have an opportunity to choose your shipping method during the checkout process. Our shopping cart system allows you to order via fax or mail using credit card, check or money order. You may also place your order on-line by credit card (secure or non-secure real time processing). You will be given further instructions for each of these options as you process your order. We will confirm your order via email.

NOTE: Phone, fax and mail orders are not eligible for on line promotions or special prices. To assure that you receive the best price and fastest service place your orders on our secured web site.

If you choose to fax (312-527-1116) or mail your order to us and are paying by credit card, please include a photocopy of your credit card and driver's license so that we can clearly read all numbers. You may also call us with your order at 312-527-9112.

Mail your complete order to:

James Feldman Associates, Inc.
505 N. Lake Shore Dr., Ste. 208
Chicago IL 60611

IMPORTANT NOTE: After you press SUBMIT, the computer will pause as it processes the order. Do not hit the submit button twice as it is normal for the computer to pause for a few seconds while it processes your order. You will then be shown a confirmation of your order. PLEASE DO NOT PUSH THE SUBMIT BUTTON TWICE.

We accept Visa, Mastercard and American Express. We do not accept credit cards from non-US banks or financial institutions.

Please Note: When you place an online credit card order, your credit card is automatically debited. If we are out of stock of the item(s) you purchased, we will notify you, and give you the option of waiting for the item(s) or cancelling the order. We also accept payment by credit card via US Postal Mail. See Ordering Options above for more details.

We also accept payment with cashier's check or money order via US Postal Mail. We do not accept personal checks anymore. Please allow 3 business days for processing of money orders or cashier's checks before the order will ship. To avoid delays, please send a Cashier's Check. See Ordering Options above for more details.

ATTENTION: We have recently caught several individuals attempting to use stolen credit cards.

IT IS OUR POLICY TO REPORT ALL FRAUD ATTEMPTS AND TO PROSECUTE TO THE FULLEST EXTENT OF THE LAW. Guilty individuals face up to 25 years in jail and a $100,000 fine.

Taxes

Orders shipped to Illinois are charged 10.25% sales tax.

We are sorry, but we cannot accept orders or ship to international addresses. If you want to order our watchwinders, here are some links to overseas sources:

Lucerne Jewellers and Horologers - Asian Shoppers: please order our watch winders from Lucerne. They can ship from the Phillipines and Hong Kong.

Time Design - European Shoppers: please order our watch winders from Time Design. This reduces your costs because US duty will not be added.

Special Offers/Internet Orders Only

In order to encourage our customers to use the internet we have utilized the best encryption software for ordering information as well as a secured ordering system. Prior to completing any charge the shopping cart accesses your credit card information to verify that your address and other pertinent data is accurate. It will only accept your credit card billing address. If that address is a PO box, please put your physical address in the 'Special Instructions/Comments' area of the shopping cart. We have the right to call the credit card company to request an address verfication. This may delay the order 1 to 2 business days.

Internet orders are processed quicker. In addition they contain fewer errors than phone orders. Phone orders take additional time to process and more mistakes can occur due to misunderstandings in spelling such at "P" versus "T."

Phone, fax and mail orders are not eligible for on line promotions or special prices. To assure that you receive the best price and fastest service place your orders on our secured web site. The best prices are always available on our web site.

Please wait until you have received your receipt before inquiring about an order. Your receipt will be emailed to you upon completion of your on line order.

To inquire about an order, please provide the following information:

• Your full name.
• Order Number.
• Date you placed the order.
• The item(s) you ordered.
• Your email and phone information.

JFA believes that it is uniquely qualified to establish and cultivate its brand image and position on the web. Therefore, effective immediately, our business partners in all distribution channels are not permitted to market and sell JFA watchwinders or other merchandise without our permission, or to use their web sites as a forum to market or otherwise inform virtual visitors about our products. We have carefully selected only a few internet sites that are permitted to sell JFA merchandise. Authorized Internet Dealers will be identified by a JFA Internet Dealer Approval Stamp on the warranty of our winders.

Any other site that is selling or offering JFA merchandise is doing so without our permission. All of our distributors have signed an agreement with JFA that informs retailer dealers or jewelry stores that JFA products are NOT to be offered on the internet.

When you buy a JFA watchwinder from an unauthorized Internet source you will not get our Service Warranty. To avoid this, always purchase your JFA watchwinders from an authorized reseller. If you have any questions, please contact us.