Standard Warranties and Out-of-Warranty Repairs

Important Note About Repairs

One-Year Warranty

Two-Year Warranty

Two-Year Orbita Warranty

JFA Out-of-Warranty Flat Rate Repair Procedure and Ordering (US Customers Only)

General Returns, Repairs & Refunds Policy

Important Note About Repairs

One-Year Warranty

JFA watch winders are covered by a one- or two-year product warranty. The length of the warranty is based on the model winder you purchase. Warranties will be described on the specified on individual product pages and also in the item description in the shopping cart. The One/Two-Watch Electric, One/Two-Watch Battery, Escort Travel Winder, and Four-Watch Winder are covered by the One-Year Warranty. (Not valid on Orbita watch winders.)

Proof of purchase must accompany any warranty repair request.

We will repair or replace, at our option, at no charge to you, any JFA watch winder returned to us, prepaid and insured, with proof of purchase (invoice dated within one year of return date) provided the winder case has not been opened, or the winder abused or tampered with at any time and in any way. Repairs done under warranty do not extend the warranty.

Customer assumes full responsibility for any kind of damage to any watch from the use of a watch winder, storage box or other related items whether caused by manufacturing defect, negligence or otherwise. Responsibility of seller is limited to replacement or refund of product under the terms of sale, less shipping.

All repairs or replacements are shipped within six to eight weeks. of receipt during non-holiday time periods. Failure to provide proof of purchase documentation or out of warranty payment will delay your repair.

This warranty is not transferable and covers the winder only. Springs, adapters, domes, and other accessories are not covered.

Please Note: When you buy a JFA watch winder from an unauthorized Internet source, you will not get our Service Warranty. To avoid this, always purchase your JFA watch winders from an authorized reseller. If you have any questions, please contact us.

Two-Year Warranty

JFA watch winders are covered by a one- or two-year product warranty. The length of the warranty is based on the model winder you purchase. Warranties will be described on the specified on individual product pages and also in the item description in the shopping cart. The Collector is covered under the Two-Year Warranty. (Not valid on Orbita watch winders.)

Proof of purchase must accompany any warranty repair request.
Customer assumes full responsibility for any kind of damage to any watch from the use of a watch winder, storage box or other related items whether caused by manufacturing defect, negligence or otherwise. Responsibility of seller is limited to replacement or refund of product under the terms of sale, less shipping.

We will repair or replace, at our option, at no charge to you, any JFA watch winder returned to us, prepaid and insured, with proof of purchase (invoice dated within one year of return date) provided the winder case has not been opened, or the winder abused or tampered with at any time and in any way. Repairs done under warranty do not extend the warranty.

All repairs or replacements are shipped within six to eight weeks. of receipt during non-holiday time periods. Failure to provide proof of purchase documentation or out of warranty payment will delay your repair.

This warranty is not transferable and covers the winder only. Springs, adapters, domes, and other accessories are not covered.

Please Note: When you buy a JFA watch winder from an unauthorized Internet source, you will not get our Service Warranty. To avoid this, always purchase your JFA watch winders from an authorized reseller. If you have any questions, please contact us.

Orbita Two-Year Warranty